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what makes a good lettings agent
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Are You Happy with Your Agent? What Makes a Good Lettings Agent

Choosing the right lettings agent can have a big impact on your experience as a landlord; a good agent can make the buy-to-let process as easy and hassle free as possible, while a bad agent can cause unnecessary stress.

How can you ensure that you find a trustworthy agent for your property? Let’s take a look at the key aspects of a good agent…

Background checks

It is important that your letting agent is part of the Property Redress Scheme (PRS). All property agents and professionals have a legal responsibility to join an authorised redress scheme, which means an agent agrees to resolve complaints using the PRS resolution process. This ensures, as a landlord, you can have peace of mind that any complaints you have will be dealt with effectively and fairly.

It is easy to check if a particular agent is a member of a redress scheme on the PRS website.

A good agent will also be a part of a deposit scheme, which protects tenants’ money. In fact, it is required by law that landlords and lettings agents put tenants’ deposits in a government-approved tenancy deposit protection scheme.

TN Lettings are proud to be members of the key property governing bodies, including the PRS and the Tenancy Deposit Scheme. We understand the protection they offer for our landlords and their tenants’ money.

A good grasp of the law

There are many laws and regulations which govern a lettings agents’ work. A reliable agent should always understand the current law and keep up to date with any changes to legislation which may occur, such as a landlord’s obligations with Electrical and Gas Safety.

Breaking the law can bring about a fine or another more serious penalty, so knowledge of legislation is a crucial aspect of a good agent.

Contractor expenses

Hidden ‘extras’ in lettings agent fees can be a nightmare for landlords. When looking for a good lettings agent, it is important to check that they do not mark up on tradesmen, such as adding commission for work they have arranged.

Managing tenants

Arguably, getting the right tenant for your property is the most important job a lettings agent has. A trustworthy lettings agent will conduct a full vetting process in order to find the most trustworthy and reliable tenants. A reliable agent will always check tenants’ references properly to make sure they will pay rent on time and treat the property with respect.

In the case of terminating a tenancy agreement as a landlord, letting agents should ensure, under the law, to comply with the changes to Section 21 Notices that came into effect on October 2018. An agent must use the correct form and ensure they have fulfilled the conditions of Section 21 for a notice to be valid, otherwise it may not be possible to evict the tenant and take back possession of the property.


Honesty, integrity and transparency are all essential qualities of a reliable lettings agent. You should check if an agent is clear and up-front about their fees by checking their website - do they list, in detail, their services and the costs involved?

Finding the best lettings agent for your property can seem like a daunting process, but it is worthwhile. Instructing an agent means that your investment is managed through one person from start to finish who understands the market and knows your property.

Looking for a good lettings agent?

As local and independent experts in property, TN Lettings are dedicated to providing the best and most reliable service. If you’re looking for a trustworthy lettings agent to manage your property, we can help. Get in touch with our team to find out more.

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